27 days old

TEMPORARY CUSTOMER SUPPORT REPRESENTATIVE III

County of Riverside
Riverside, CA 92501
  • Job Code
    3635131
ABOUT THE POSITION

The County of Riverside's Human Resources Temporary Assistant Program (TAP) is searching for TWOTemporary Customer Service Representative III's to work for the Department of Public Social Services - Facilities Supply Center. The incumbent will be responsible for pulling, stocking, loading and unloading, inventory, receiving, and operating an electric and manual pallet jack. Frequent bending, standing, walking and lifting boxes up to 50 lbs.

The ideal candidate will have warehouse experience; loading, unloading, inventory control, including experience operating a manual and electric pallet jack.

Schedule: Monday-Friday 7:00 am - 3:30 pm

Meet the Team!
To find out more about t he Department of Public Social Services , please visit:
https://rivcodpss.org/

TAP Benefits:
https://www.rc-hr.com/Find-A-Job/Job-Searching/Temporary-Medical-Assignment-Program/TAP-Benefits

EXAMPLES OF ESSENTIAL DUTIES

May train and brief new staff.

CENTRALIZED MAIL SUPPORT
Independently carry out the full range of mailroom functions and procedures: sort, weigh, presort, bundle, label, and tray mail by zip code in order to prepare mail for U.S. mail pick-up or drop-off; determine mail classes and types of mail; operate postage-metering machines in the metering of first class and third class U.S. mail.

Determine production workflow in order to schedule equipment usage; complete postal forms for residual U.S. mail and deliver the forms with the residual and presorted mail; perform data entry; may be responsible for the pick-up and delivery of registered and certified mail for the County.

Assign required charges for and meter U.S. mail; monitor the collection and delivery of packages by United Parcel Service and other private mail carriers; inform appropriate County departments of relevant deliveries; apply on a daily basis specific laws, rules and policies related to the U.S. Postal Service and mailroom operations; monitor vendor documentation and purchase order activity.

SUPPLY SERVICES SUPPORT
Load and unload supplies, materials, and equipment from trucks; receive supplies, tools, and equipment; inspect for damage and quantity received against requisitions, invoice or freight bills.

Store stock in accordance with storing and inventory system; keep storeroom orderly and clean; package items to be shipped; fill requisitions and assemble for delivery; maintain automated and manual filing systems and routine records of items received and issued; take periodic physical inventory.

Duplicate forms and other printed material; maintain records, perform data entry, and manual inventory card posting; operate forklift to move pallets; note and report to supervisor items that are low in stock; prepare work orders of items to be sent for repairs; maintain records of petty cash funds.

Research problems, adjust schedules to meet deadlines and time frames, and respond to customer concerns; plan and schedule ordering, receipt and/or storing of goods; interpret complex reports and invoices to ensure goods received match requisition; review documents for conformance to requisition policies.

RECORDS MANAGEMENT
Maintain, store, and process records; file and retrieve files, records and other documents; input information into and maintains a computerized information retrieval system.

Collect, sort, and box quantities of files, records, and/or documents; prepare documents for storage and maintain storage facilities; deliver and pick-up records and other material for the division assigned.

SUPPORT SERVICES TECHNICAL ASSISTANCE
Assist in performing a variety of minor facilities mechanical and maintenance work under the instruction of Support Services Technician staff; drive County vehicles to and from job/work sites; load and unload trucks and vans; move and secure furniture, boxes, supplies, stock, materials, and equipment.

COURIER and DELIVERY DUTY
Using a County vehicle, deliver and pick-up documents, materials, records, and supplies in an assigned route for a group of customers.

FACILITIES SUPPORT CENTER
Recommend operational changes; analyze statistical and operational data; draft reports to track project information; provide end user training for Voice Over IP (VOIP) telephone systems; act as a liaison with other departments and divisions.

Compile, run, and edit statistical and narrative reports; verify and process facilities tab for employee information; support projects or moves by compiling information.

Retrieve data or information from state, County, and DPSS systems; run database application process; complete work tickets related to maintenance issues and repairs; track request and provide updates.

Assist customers by providing relevant information; update work logs; research various systems and troubleshoot problems; initiate routine correspondence.

ASSETS MANAGEMENT
Train and brief new staff on warehouse receiving, storing, and distribution of equipment; operate forklift and train staff on work safety procedures.

Perform research, data entry, and queries of various databases; report generation and maintain records.

Maintain inventory control; prepare work orders for repairs, research problems and assist internal customers.

MINIMUM QUALIFICATIONS

OPTION I
Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.

Experience: One year as a Riverside County Customer Support Representative II.

OPTION II
Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.

Experience: Three years in any combination in clerical or technical functions supporting any of the following: mail delivery service or supply, warehouse, help desk, records management, support services, assets management, inventory control operations, or delivery or courier services which required determining routes from mailing addresses.

ALL OPTIONS
Knowledge of: Basic customer service procedures; inventory tracking and ordering processes; operation and maintenance of postal work equipment; rules, regulations, and procedures pertaining to U.S. Postal Service and private mail services; procurement procedures; work safety procedures; queries and report generation; correct lifting and carrying methods.

Ability to: Read and understand work orders, maps, and forms; operate a computer perform data entry; meet deadlines; make basic arithmetic computations; maintain cooperative working relationships with the public, vendors, and other County employees; learn to operate bindery and finishing equipment; follow oral and written instructions; work in a team environment; operate electrical pallet jacks and forklifts; drive a County vehicle; sit and/or stand for prolonged periods of time; bend and/or stoop; carry heavy mail trays and packages; properly lift up to 50 pounds.

SUPPLEMENTAL INFORMATION

Veterans' Preference The County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. See the policy here: https://www.rivcocob.org/wp-content/uploads/2018/07/C-3-Veterans-Preference-Program.pdf

What's Next?

Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. No late applications will be permitted.

Applications must be submitted through NeoGov at:

https://www.governmentjobs.com/careers/riverside

BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.


For specific questions regarding this position, please contact Cindy Mendez at cmendez @rivco.org .

MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.

Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).

  • Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
  • Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
  • Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. As of July 1, 2020, the employee contribution is 7.25% and subject to change annually.

A new member is defined as any of the following:
  • A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
  • A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
  • A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

  • CalPERS refers to all members that do not fit within the definition of a new member as "classic members".

    Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

    Note:

    This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
    Option 2.

    If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
    DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

    VACATION ACCRUAL (Bi-Weekly Accrual):

    0< 3 year = 80 Hours (10 Days)
    4< 9 years = 120 Hours (15 Days)
    10 or more years = 160 Hours (20 Days)

    Maximum Vacation leave accumulation is 480 hours.

    SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.

    HOLIDAYS: Normally 12 paid holidays per year

    BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)

    BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

    DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.

    POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.

    OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.





    Posted: 2022-07-15 Expires: 2022-08-13
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    TEMPORARY CUSTOMER SUPPORT REPRESENTATIVE III

    County of Riverside
    Riverside, CA 92501

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