26 days old

Treasury F&S Sr Specialist -Service

Charlotte, NC 28230
Treasury F&S Sr Specialist -Service



Charlotte, North Carolina



**Job Description:**



First point of contact for inquiries received from high revenue clients via email or phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Key Responsibilities - Receive and respond to requests received by email or phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.



**Required skills:**

- 1+ years of experience working with customers.

- 1+ years of experience handling difficult situations with customers.

- Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications

- Comfortable receiving ongoing performance feedback and coaching.

- Ability to engage with customers, begin a conversation, build rapport, and handle objections.

- Comfortable receiving ongoing performance feedback and coaching.

- Comfortable with ongoing change and learning new technology/processes.

- Ability to analyze and resolve customer inquiries.

- Ability to provide a positive customer experience through creative solutions.

- At least an intermediate ability in computer skills.



- Ability to navigate multiple computer systems while interacting with the customer.



**Desired skills:**

- 1-2 years of experience in the Banking/Financial industry.

- 1-3 years of experience working in a call center.



**Job Band:**



H6



**Shift:**



1st shift (United States of America)



**Hours Per Week:**



40



**Weekly Schedule:**



**Referral Bonus Amount:**



500



**Job Description:**



First point of contact for inquiries received from high revenue clients via email or phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Key Responsibilities - Receive and respond to requests received by email or phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.



**Required skills:**

- 1+ years of experience working with customers.

- 1+ years of experience handling difficult situations with customers.

- Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications

- Comfortable receiving ongoing performance feedback and coaching.

- Ability to engage with customers, begin a conversation, build rapport, and handle objections.

- Comfortable receiving ongoing performance feedback and coaching.

- Comfortable with ongoing change and learning new technology/processes.

- Ability to analyze and resolve customer inquiries.

- Ability to provide a positive customer experience through creative solutions.

- At least an intermediate ability in computer skills.



- Ability to navigate multiple computer systems while interacting with the customer.



**Desired skills:**

- 1-2 years of experience in the Banking/Financial industry.

- 1-3 years of experience working in a call center.



**Shift:**



1st shift (United States of America)



**Hours Per Week:**



40



Learn more about this role



Full time



JR-21072742



Band: H6



Manages People: No



Travel: No



Manager:



Talent Acquisition Contact:



Felicia Duke



Referral Bonus:



500



Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.




To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .


To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .



Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.




To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .

Industry

  • Banking / Finance
Posted: 2021-11-11 Expires: 2021-12-31

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.


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Treasury F&S Sr Specialist -Service

Bank of America
Charlotte, NC 28230

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