7 days old

Triage Engineer - Remote

SailPoint Technologies, Inc
Austin, TX 78701 Work Remotely
  • Job Code
SailPoint is seeking a Triage Engineer - Remote

SailPoint, the leader in identity management, delivers an innovative approach to securing access across the enterprise with the SailPoint Predictive Identity platform. With SailPoint, enterprises can ensure that everyone and everything has the exact access they need, exactly when they need it, intuitively and automatically. As an identity pioneer and market leader serving some of the worlds most prominent global companies, SailPoint consistently pushes the industry to rethink identity to the benefit of their customers dynamic business needs.

A Day in the Life:

The Triage Engineer handles challenging issues which are escalated from the Support organization. You will use logging and debugging tools in conjunction with your understanding of our SaaS microservice architecture to perform forensic analysis to determine the root cause.You'll reproduce issues, in order to point the development team toward solutions. You'll collaborate with the development team, to distribute tasks to the optimal team for resolution.Youll share your product improvement ideas and drive execution while helping to develop our quality discipline.


  • Develop a deep understanding of a sophisticated SaaS architecture consisting of dozens of microservices
  • Diagnose and organize resources to resolvecomplex cases escalated from Support
  • Reproduce issues seen in the field in order to narrow down root cause
  • Occasionally conference with customers to gather additional information and help them work through critical issues

Required Experience:

  • 3+ years in a Support Level 2 or equivalent and higher, Site Reliability, Sustaining, or Implementation organization of B2B Enterprise Software (SaaS preferred, on-premise welcome)
  • Basic multi-language code and script comprehension ability

What We Look For:

  • Knowledge of data-driven development methodologies
  • Passion and expertise working with engineering, product, and support teams
  • Knowledge of current development strategies and trends across web and mobile platforms
  • Familiarity withREST API, AWS, Kubernetes, OAuth2.0, Microservice Architecture Patterns
  • Creative problem solving
  • Evidence-based analysis skills
  • Experience with the identity security industry, a plus


SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posted: 2021-06-08 Expires: 2021-07-07
Sponsored by:
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Sponsored by:
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Triage Engineer - Remote

SailPoint Technologies, Inc
Austin, TX 78701

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