29 days old

Vendor Manager

Federal Reserve Bank (FRB)
Richmond, VA 23219
  • Job Code
Vendor Manager

Requisition #267942

Locations: Richmond, VA; All FRS Locations; Remote Employment Eligible

The Richmond Fed is the proud home of the Federal Reserve's National IT organization-a nationwide team delivering technology solutions and support across the Federal Reserve System (FRS). Many National IT employees are located in Richmond, while others are based across the U.S. at other Federal locations.

When you join our team, you'll become part of a culture that welcomes differences, cares about our communities, and empowers each other to lead from where we are to make things better.

Bring your passion and we'll provide challenging and purposeful careers in a variety of fields, opportunities to grow and a wide range of benefits and perks that support your health and wealth. It's all part of what makes #MyRichmondFed a great place to work!

About the Opportunity

Our National IT Office of the Chief Information Security Officer (OCISO) division has an immediate opening for a Vendor Manager to join their Vendor Support Services team.

As a Vendor Manager, you will report to the Manager- IT Business Services and manage vendors for National IT through relationship, performance, and risk management. You will work closely with vendors and internal FRS teams on regular basis to facilitate meetings, monitor performance, assess risk, maintain contact and performance information, and develop, implement, and maintain proper levels of involvement in matters requiting escalation.

What You will Do

  • Develop, monitor, and manage relationships with vendors and National IT/FRS teams to leverage and engage vendors. Facilitate and participate in meetings and discussions between vendors and the appropriate FRS or customer resources.
  • Measure vendor performance, including vendors' ability to define issues, respond and escalate appropriately, engage relevant executives when required, and solve issues efficiently. Ensure thorough account management by reviewing established quality metrics, validating vendor resource allocations are as defined and required, and ensuring vendors are providing the services and obligations in accordance with contracted terms outlined in their vendor agreement.
  • Establish and implement quantifiable measures to monitor quality and on time delivery of vendor services, products, and deliverables, and maintain third-party vendor and service provider information.
  • Facilitate bi-directional knowledge exchange between vendors and National IT/FRS parties by coordinating trainings and providing appropriate documentation.
  • Develop and maintain a repository of vendor documentation, key resources, and partnership strategy.
  • Actively promote and execute actions to support and advance third-party risk management practices.
  • Provide vendor management support during problem or outage situations, including management of follow up activities through root cause analysis. Monitor and evaluate processes and work with vendors, National IT, and Federal Reserve sources to streamline effective crisis management and on-going support.
  • Work with procurement and contract personnel to negotiate vendor agreement terms varying in size, scope, and type.
  • Facilitate roadmap sessions and executive discussions with vendor and FRS teams to promote an understanding of vendor roadmaps and strategic direction.
  • Bachelor's Degree or equivalent experience
  • 3+ years of relevant work experience; proven experience with vendor or project negotiation; experience in IT preferred.
  • Thorough understanding of Vendor Management principles and best practices, project management methodologies, and a high degree of proficiency in diplomacy to ensure effective working relationships.
  • Knowledge of IT systems and service level data and management requirements.
  • Excellent problem-solving, statistical, financial management and contract negotiation skills.
  • Working knowledge of audit and control procedures to maintain proper vendor service level quality control.
  • Demonstrated verbal and written communication skills, with the ability to coordinate vendor relationships, support service level agreements, and resolve complex contract issues affecting vendor management related projects.

Discover the Reason Why So Many People Love It Here!

When you join Federal Reserve's National IT organization, not only will you find a challenging and purposeful career, you'll also have access to a wide range of benefits and perks that support your health and wealth, including:

  • Great medical benefits
  • Pension and 401(k) with employer match
  • Paid time off
  • Tuition reimbursement
  • Employee resource networks
  • Paid volunteer leave
  • Flexible work options
  • Onsite amenities that make working here fun!

Other Requirements and Considerations:

  • Candidates should review the Bank's Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions. The Code is available on the About Us, Careers webpage at www.richmondfed.org .
  • Sponsorship is not available for this role. The selected candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Eligibility for this specific position requires U.S. Citizenship.
  • This Richmond, VA hiring range for the:
    • Vendor Manager- Experienced (Business Advisor- Experienced) is $84,100 - $105,100 annually.
    • Vendor Manager- Senior (Business Advisor- Senior) is $101,600 - $127,000 annually.
  • Salary offered will be based on the job responsibilities and the individual's knowledge, skills, and experience as defined in the job qualifications/experience. For candidates located outside of Richmond, VA, the salary range may be adjusted for your geographic location.
  • Applications are reviewed on a rolling basis. Interested candidates are strongly encouraged to apply by April 23, 2021.

The Federal Reserve Bank of Richmond provides equal opportunity to all individuals without regard to race, sex, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, or genetic information.

Posted: 2021-04-14 Expires: 2021-05-13
Sponsored by:
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Sponsored by:
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Vendor Manager

Federal Reserve Bank (FRB)
Richmond, VA 23219

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