22 days old

VIP Guest Services Representative (Rio)

Caesars Entertainment
Las Vegas, NV 89101
  • Job Code
    10903
JOB SUMMARY:

  • It is the responsibility of the VIP Guest Services Representative to provide exceptional personalized service and ensure all guests needs are met in a prompt and efficient manner.
  • A VIP Guest Services Representative will assist Diamond casino guests from the time they arrive at the property to the time they depart; ensuring the guests expectations are exceeded.
  • They must show the ability to know all hotel/casino facilities and services, special events, and local attractions.
  • A VIP Guest Services Representative must always be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality.
  • Must present a professional appearance that guests will find appealing and approachable.
  • All duties are performed in accordance with departmental, practices and procedures, as well as within the framework and intent of Caesars Service standards.

ESSENTIAL JOB FUNCTIONS:

  • Check-in Diamond guests demonstrating VIP Service Standards and Assessment form requirements.
  • Greet guests as they enter in Diamond Registration, offer refreshments, engage in non-business-related questions, and expedite guest service processes.
  • Distribute mail and information noted in Lodging Management System as directed by the VIP Management.
  • Input same day room reservations via telephone/casino personnel, gathering relative information and obtaining all information from appropriate casino personnel when necessary.
  • Answer phones and assist with guest questions.
  • Provide concierge services for guests as requested and keep accurate logs of same.
  • Reservations may include but are not limited to: Spa appointments, shows, golf, dinner.
  • Arrange transportation and maintain appropriate log.
  • Prepare VIP arrival list and block rooms as they become available.
  • Ensure guest information (i.e.: address, phone, guest profiles and preferences) is updated and accurate at all times.
  • Settle accounts upon check-out to the correct folio in accordance with comp criteria and casino host input.
  • Coordinate and process Bill back requests with other hotel properties.
  • Maintain cleanliness of Diamond Registration area and report maintenance issues as they arise.
  • Assist with special projects when time permits. All other job duties as assigned.

QUALIFICATIONS:

  • Strong Interpersonal and communication skills.
  • Proficient in a second language would be beneficial.
  • Self-starter with strong problem-solving ability
  • One year of experience in Front Desk or Guest Services job field.
  • 6 months of experience in basic computer knowledge.
  • Excellent oral and written communication in English.
  • Must be able to tolerate secondary smoke.
  • Must be open to being apart of a close-knit environment with constant co-worker involvement.
  • Must be able to complete several tasks at once with accuracy
  • Must be able to stand for entire shift duration (8-hour shifts on average).

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

  • Ability to perform reaching, stooping and /or crouching motions repeatedly.
  • Must be able to communicate verbally
  • Must be able to stand for extended periods of time
  • Must be able to lift 25lbs.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah's, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

The VIP Guest Services Representative is responsible for providing an exceptional and personalized service to Diamond member guests from the time they arrive at theproperty to the time they depart.





Posted: 2021-11-12 Expires: 2021-12-11
Sponsored by:
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Sponsored by:
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VIP Guest Services Representative (Rio)

Caesars Entertainment
Las Vegas, NV 89101

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