8 days old

VIP Ticketing Services Manager - Caesars Las Vegas

Caesars Entertainment
Las Vegas, NV 89101
  • Job Code
Scope of Job:

Oversees the VIP ticketing service at designated CET properties and/or enterprise wide. Ensures Caesars Entertainemtn box office locations offer the best customer experience. Carries out management responsibilities in accordance with organization's policies and applicable laws. Responsibilities include managing all ticketing services, VIP packages, sounveir tickets, meet and greet opportunites, streaming, photo program, anaylzing the results, and any other services.

Essential Job Function:

  • Manage all ticketing services outside of the single ticket purchases and set up
  • Resolution of guest concerns and satisfaction
  • Motivate and provide the team sales training and tools to increase number of tickets sold.
  • Manager show buildsm inventory leading up to Day of show, and all communication with promoters and property.
  • Oversee submissions and work directly with Event Creation team for the building of the events in the ticketing system and accuracy.
  • Oversee ticket and event reporting and accuracy.
  • Knowledgable in accounting procedures, cash handling and reconciliation practices. Ability to add, subtract, multiply, and divide in all units of measure.
  • Identify ways of making department more cost effective and/or increase revenue.
  • Prepare requisitions and reporting for events with respect to admissions revenue, service charge revenue, incremental labor, front of house expenses.
  • Manage ticketing inventory and seating blocks while maximizing sales and dressing the house appropriately.
  • Management of in house ticket and scanning procedure equipment.
  • Complete special projects as assigned.
  • Responsible for the direct supervision of ________

    Marginal Job Function:

    Effectively present information and respond to questions from management team members, customers, and general public.

  • Ability to patiently interact with VIP guests and entertainers including their management and road crew.
  • Ability to write reports, business correspondance, and procedure manuals. Ablity to effectively present information and respond to questions from team members, managers, customers, and general public.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and deal with abstract and concrete variables.
  • Maintaining and releasing seating blocks, and event set-up using ticketing system
  • Attending leadership classes assigned by company.
  • Eduacation/Experience Peferred:

  • Bachelor degree preferred; High school diploma.
  • Three to five years ticketing and box office experience.
  • Minimum 2 years experience in a supervisory capacity.
  • Extensive customer service required.
  • Must have computer experience with both ticketing software, Windows applications, and Excel.
  • Ticket master software experience preferred.
  • Working Conditions:

    High energy/stress box office environment. Extensive public contact. Must be able to manage several tasks at one time. Box Office is ipen extended hours, shifts, and days off may vary.

    Lifting or Physical Requirements:

  • Must be able ro stand, stretch, bend, reach and kneel for prolonged periods of time without restriction; mental stamina to work under pressure and handle sensative situations relating to solving guest problems; effectively listen and verbally communicate fact-to-face and by telephone.
  • Ability to lift 25 pounds.
  • *NOTE* All duties and requirements stated are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job related duties as assigned by their supervisor.

    Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's, Caesars and Horseshoe brand names. Affiliates of Caesars also own the World Series of Poker and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

    Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

    Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

    The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

    The Company reserves the right to make changes to the job description whenever necessary.

    As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

    Posted: 2021-06-08 Expires: 2021-07-07
    Sponsored by:
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    Sponsored by:
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    VIP Ticketing Services Manager - Caesars Las Vegas

    Caesars Entertainment
    Las Vegas, NV 89101

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