24 days old

Wealth Management Fraud and Claims Manager

Pennington, NJ 08534
Wealth Management Fraud and Claims Manager



Pennington, New Jersey



**Job Description:**



The Team Manager is responsible for assisting with the day-to-day functions of Wealth Management Fraud and Claims teams, including monitoring service levels and employee schedules, as well as assisting with complex client issues. The Team Manager is involved with the coaching and evaluating of employees via one-on-one sessions and team meetings. In addition, the Team Manager plays a critical role in ensuring that all information / updates are communicated appropriately to the team. This position is a Tuesday - Saturday Schedule; hours to be determined, but can range from 8am- 6pm.



Fostering teamwork and collaboration between team members

Limiting exposure through consistent audits and observations

Monitoring employee phone skills and providing feedback in a timely fashion

Maintenance of team records and personnel files

Resolving calls that are escalated to supervisory levels

Ensure compliance with call management procedures

Ensure satisfactory service levels

Ensure appropriate reporting needs are met

Manager multiple team product support

Lead projects with regards to various initiatives

Client and Branch Escalations



**Shift:**



1st shift (United States of America)



**Hours Per Week:**



40



Learn more about this role



Full time



JR-20045361



Manages People: Yes



Travel: No



Manager:



Talent Acquisition Contact:



Referral Bonus:











Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.





To view the "EEO is the Law" poster, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .


To view the "EEO is the Law" Supplement, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf .











Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.





To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .

Industry

  • Banking / Finance
Posted: 2020-10-03 Expires: 2020-11-02

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.


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Wealth Management Fraud and Claims Manager

Bank of America
Pennington, NJ 08534

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