Description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

Key Objectives:

• To ensure timely, accurate, and compliant processing of all payment transactions, including local, cross-border, and internal transfer.
• To maintain high standards of operational control and minimize processing errors through diligent checking and verification.
• To support reconciliation, exception handling and resolution of payment related discrepancies.
• To collaborate with internal teams (e.g. Treasury, IT, Compliance and Client Service) to ensure smooth and efficient payment operations.
• To maintain high levels of accuracy and control to minimize operational risk and errors.
• To maintain adherence to internal procedures, regulatory requirements and AML/CFT standards during payment execution.

Responsibilities:

• Ensure that all job processes within Payments Operations are performed timely and accurately as per Service Level Agreement, in accordance to the bank's internal procedure/policy as well as local regulations.
• Ensure that all outstanding items that require follow up actions (NSF, OFAC and etc.) are resolved timely and accurately.
• Review various production reports (overdraft, exception, past due, reconciliation reports an etc.) promptly.
• Escalate problems or issues urgently.
• Support preparation of internal and external reports as required.
• Support remediation, process change and/or business process improvement - ensure their timely adoption.
• Support update of contingency plans, and tests.
• Support management of resources - human, process, system - to optimize productivity, service and quality.