Description

Summary

Thompson Dallas is seeking a service-driven and detail-oriented Assistant Housekeeping Manager to support the daily operations of the Housekeeping Department. As part of the Housekeeping leadership team, this position assists in overseeing guest room cleanliness, public area presentation, laundry operations, colleague development, and overall departmental efficiency while maintaining the elevated standards of the Thompson Hotels brand.

The Assistant Housekeeping Manager is responsible for supporting the Executive Housekeeper in leading and developing colleagues, ensuring exceptional guest experiences, maintaining brand standards, and fostering a positive and engaging work environment. This role requires strong leadership skills, operational expertise, and the ability to effectively collaborate with colleagues and leaders throughout the hotel.

At Thompson Dallas, we are committed to creating exceptional experiences for our guests while caring for our colleagues so they can be their best.

Leadership & Operations
• Assist in the daily management of Housekeeping and Laundry operations, including guest rooms, public areas, and back-of-house spaces.
• Support the Executive Housekeeper in achieving departmental goals related to guest satisfaction, cleanliness standards, productivity, and colleague engagement.
• Supervise, coach, motivate, and develop housekeeping colleagues, leads, and supervisors.
• Conduct daily inspections of guest rooms, public areas, and operational spaces to ensure compliance with Thompson and Hyatt brand standards.
• Lead daily pre-shift meetings and communicate departmental priorities and service expectations.
• Ensure all safety, sanitation, and security procedures are consistently followed.
• Respond promptly and professionally to guest requests, concerns, and service recovery opportunities.
• Partner closely with Front Office, Engineering, Security, and other hotel departments to ensure seamless guest experiences.

Colleague Development
• Participate in recruiting, interviewing, onboarding, and training new colleagues.
• Provide coaching, performance feedback, and recognition to support colleague growth and engagement.
• Foster a culture of accountability, teamwork, inclusion, and continuous improvement.
• Assist with scheduling and labor management while maintaining operational coverage and service standards.

Administrative & Financial Responsibilities
• Monitor departmental expenses and productivity metrics.
• Assist with inventory management, including linens, guest supplies, cleaning products, and operating equipment.
• Support monthly and quarterly inventories and maintain accurate par levels.
• Utilize hotel systems and reporting tools to monitor room status, work orders, guest requests, and operational performance.
• Assist with payroll review, labor management, and departmental budgeting initiatives.

Guest Experience
• Promote a culture of exceptional service and attention to detail.
• Ensure all guest rooms and public spaces reflect the luxury standards expected at Thompson Dallas.
• Address guest concerns promptly and professionally, ensuring timely resolution and follow-through.
• Support initiatives designed to improve guest satisfaction scores and overall hotel performance.

Benefits
• Medical, Dental, and Vision Insurance
• Paid Time Off and Paid Holidays
• Complimentary and discounted Hyatt hotel stays worldwide
• Complimentary colleague meals during shifts
• Free onsite parking for colleagues
• 401(k) with company match
• Career growth and development opportunities within Hyatt Hotels Corporation
• Inclusive and collaborative work environment committed to colleague wellbeing

Qualifications

• Previous leadership experience in a hotel Housekeeping, Front Office, or Rooms Division environment preferred.
• Minimum 2 years of hotel experience in Housekeeping, Front Office, or Rooms Operations preferred; leadership experience is strongly preferred but not required.
• Previous supervisory experience in Housekeeping, Front Office, or Rooms Operations preferred. Candidates with strong operational hotel experience and demonstrated leadership potential are encouraged to apply.
• Luxury, lifestyle, or full-service hotel experience preferred.
• Bilingual in English and Spanish highly preferred.
• Strong organizational, communication, and interpersonal skills.
• Proven ability to motivate teams and build positive working relationships across departments.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with hotel property management and housekeeping systems preferred.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Strong attention to detail and commitment to maintaining high cleanliness and service standards.
• Flexible schedule, including availability to work weekends, holidays, and varied shifts as business levels dictate.
• Demonstrated commitment to providing exceptional guest service and fostering a positive colleague experience.

Physical Demands & Work Environment
• Frequently stand and walk throughout the hotel for extended periods of time.
• Conduct routine inspections of guest rooms, public areas, stairwells, storage areas, and back-of-house spaces.
• Frequently bend, stoop, kneel, crouch, reach, push, pull, and climb stairs.
• Lift, carry, push, and pull items weighing up to 25 pounds regularly and up to 50 pounds occasionally with assistance when needed.
• Work in environments that may include exposure to cleaning chemicals, dust, and varying temperatures.
• Ability to visually inspect guest rooms and public spaces for cleanliness, maintenance concerns, and brand standard compliance.
• Must be able to communicate effectively in person, by phone, and through written communication.
• This is a salaried leadership position that may require extended hours, evenings, weekends, holidays, and availability based on business demands and operational needs.