Description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Functional Business Support professional serves as a key business management partner within Global Transaction Management Operations (GTMO). The role is responsible for driving strategic change, business transformation, and project execution across the functions. Acting as a trusted partner to Operations Leadership, the role supports the planning, coordination, governance, and delivery of key business initiatives while ensuring alignment with organizational priorities, risk frameworks, and regulatory requirements.

The incumbent will lead and coordinate cross-functional projects involving Operations, Technology, Product, Risk, Compliance, Finance, and Human Resources, ensuring successful execution of transformation programs, process improvements, and business growth initiatives.

Responsibilities:

Business Management & Governance

• Support GTMO leadership in executing strategic objectives and business priorities.
• Coordinate governance forums, leadership meetings, town halls, and management reviews.
• Prepare management reports, business updates, presentations, and executive communications.
• Track and monitor action items, risks, issues, and management commitments.
• Ensure adherence to internal policies, governance standards, and control requirements.

Change & Project Management

• Coordinate business initiatives, transformation programs, and process improvement activities.
• Partner with Operations and Technology teams to facilitate project implementation and change adoption.
• Monitor project milestones, dependencies, risks, and deliverables.
• Support business readiness, communication, and stakeholder engagement activities.

Risk & Control Support

• Assist in managing operational risk, audit, compliance, and regulatory deliverables.
• Track risk remediation actions, control issues, and governance reporting requirements.
• Support internal and external audit engagements.
• Ensure timely completion of mandatory reviews, attestations, and control activities.

Stakeholder Management

• Act as a central coordination point between GTMO leadership and support functions.
• Build effective working relationships across Operations, Technology, Product, HR, Finance, Risk, Compliance, and external partners.
• Facilitate communication and alignment on business priorities and key initiatives.

Process Improvement

• Identify opportunities to streamline processes and improve operational efficiency.
• Leverage data analytics to support decision-making and process optimization.
• Implement best practices and enhance reporting automation where applicable.

Required Qualifications:

• Bachelor's degree in Business Administration, Finance, Operations Management, Technology, or related discipline.
• 5+ years of experience in Business Management, Operations Support, Project Management, or Banking Operations.
• Strong understanding of transaction banking, payments, cash management, or operations environments.
• Experience supporting senior leadership and cross-functional stakeholders.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Power BI).

Skills:

Technical Skills

• Business reporting and analytics
• Financial and resource management
• Project and change management
• Risk and governance management
• Process improvement and automation
• Data visualization and dashboard development

Leadership Skills

• Stakeholder management
• Strategic thinking
• Problem-solving and decision-making
• Communication and presentation skills
• Organizational and planning skills
• Ability to manage multiple priorities in a fast-paced environment