Description

Job Description
We are seeking an experienced AI Business Analyst with hands-on AI experience to identify, assess, and shape practical AI-enabled solutions. You will work closely with business and technical stakeholders to translate real operational needs into clear requirements, measurable success criteria, and responsible implementation approaches.

Responsibilities:

• Assess business processes to identify automation and AIopportunities, evaluating expected benefits, costs, feasibility,dependencies, and risks.
• Lead discovery sessions with business stakeholders tounderstand pain points, process variations, data availability, controls,and desired outcomes.
• Write clear functional requirements and user storiesfor AI-enabled features, including document intelligence and extraction,conversational assistants, classification and decisioning, and intelligentrouting.
• Define what good looks like for AI features, includingaccuracy thresholds, confidence handling, fallback paths,human-in-the-loop processes, exception management, and audit requirements.
• Support business-side model evaluation by assessing AIoutputs against real cases, helping structure representative evaluationdatasets, documenting results, and identifying limitations.
• Translate AI findings into actionable recommendations,acceptance criteria, process changes, operating procedures, andimplementation priorities.
• Clearly communicate AI capabilities, assumptions,risks, and limitations to non-technical stakeholders, and recognize when arules-based or conventional solution is more appropriate.
• Collaborate with product, engineering, data, security,compliance, and operations teams throughout design, delivery, testing,rollout, and continuous improvement.

Requirements

• Hands-on experience working with AI-enabled products,prototypes, or solutions, with direct involvement in use-case discovery,requirements definition, testing, or evaluation.
• 5+ years of experience in business analysis, processimprovement, product analysis, automation, digital transformation, or arelated role.
• Strong ability to map business processes, identifyinefficiencies, assess solution options, and build clear business casescovering value, cost, risk, and feasibility.
• Experience writing functional requirements, userstories, acceptance criteria, process flows, and exception scenarios fortechnology-enabled solutions.
• Practical understanding of AI concepts such as modeloutputs, confidence levels, evaluation datasets, accuracy, false positivesand negatives, human oversight, and responsible fallback handling.
• Strong analytical and problem-solving skills, with theability to assess AI outputs against business context and documentlimitations objectively.
• Excellent stakeholder management and communicationskills, with the ability to explain complex AI concepts clearly tobusiness and non-technical audiences.
• Ability to work collaboratively across business andtechnical teams; familiarity with data privacy, security, compliance, oraudit considerations is an advantage