Description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

LOB Job Description:

The Senior Operations Analyst will be responsible for reviewing and processing all work for the Automated Investment (Sweep) product including the high-risk process of the Mutual Fund Trades, wires, and financial entries. 1099, 1042 reporting and Form W-9 and W-8 validation is heavily emphasized. The candidate is the first point of contact for inquiries from business partners and clients via email or phone channel. Responsible for reading, analyzing and/or determining the appropriate handling and resolution of requests. Will work with internal and external business partners/clients to provide resolution to inquiries, issues, and/or technical support. Candidate will be responsible for processing/verifying account set ups, maintenance for Sweep. Other responsibilities include assigning incoming work, assisting with audit reviews, regulatory reporting, gathering statistical information and producing monthly reports. Conduct simple/complex research and provide timely responses to inquiries by utilizing the various bank systems to support client requests. The candidate must actively support a team environment and quickly shift priorities while focusing on the needs of our customers while maintaining an organized approach to managing daily activities and simultaneously handling multiple demands to achieve optimal efficiency and productivity. The candidate should be able to work quickly without sacrificing quality and should also demonstrate the ability to build effective relationships with business partners and clients. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents should have a full working knowledge of operations acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience.

LOB Job Description:

The Senior Operations Analyst will be responsible for reviewing and processing all work for the Automated Investment (Sweep) product including the high-risk process of the Mutual Fund Trades, wires, and financial entries. 1099, 1042 reporting and Form W-9 and W-8 validation is heavily emphasized. The candidate is the first point of contact for inquiries from business partners and clients via email or phone channel.

Job Responsibilities:

• Responsible for reading, analyzing and/or determining the appropriate handling and resolution of requests.
• Will work with internal and external business partners/clients to provide resolution to inquiries, issues, and/or technical support.
• Candidate will be responsible for processing/verifying account set ups, maintenance for Sweep.
• Assigning incoming work, assisting with audit reviews, regulatory reporting, gathering statistical information and producing monthly reports.
• Conduct simple/complex research and provide timely responses to inquiries by utilizing the various bank systems to support client requests.
• The candidate must actively support a team environment and quickly shift priorities while focusing on the needs of our customers while maintaining an organized approach to managing daily activities and simultaneously handling multiple demands to achieve optimal efficiency and productivity.
• The candidate should be able to work quickly without sacrificing quality and should also demonstrate the ability to build effective relationships with business partners and clients.
• Provides guidance to associates within own unit regarding procedural, technical and/or operational changes.
• Incumbents should have a full working knowledge of operations acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience.

LOB Job Requirements:

• Individuals typically have 2 to 4 years of experience in banking and/or treasury management services
• Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications.
• Ability to analyze and resolve customer inquiries.
• Mainframe, GFS, OBA and AVAYA experience
• Previous positions must have included solid customer contact
• PC proficiency - experience with all Microsoft Office applications, particularly Excel
• Experienced in writing and modifying procedures.
• Manages multiple priorities with attention to detail
• Working knowledge of tax forms
• Working knowledge of 1099's / 1042's
• Strong business partnering and relationship management skills
• Self-motivated; able to work unsupervised
• Strong time management and task prioritization skills with the ability to manage their own time and tasks
• Able to ask critical questions to identify opportunities
• Manages risk effectively

Required Qualifications:

• Individuals typically have 2 to 4 years of experience in banking and/or treasury management services
• Prior Mainframe experience is a plus.
• Intermediate proficiency in written (including grammar and spelling) and verbal communications.
• Working knowledge of tax forms
• Working knowledge of 1099's / 1042's
• Ability to analyze and resolve customer inquiries.
• Previous positions must have included solid customer contact
• PC proficiency - experience with all Microsoft Office applications, particularly Excel
• Manages multiple priorities with attention to detail
• Strong business partnering and relationship management skills
• Self-motivated; able to work unsupervised
• Strong time management and task prioritization skills with the ability to manage their own time and tasks
• Able to ask critical questions to identify opportunities
• Manages risk effectively

Desired Qualifications:

• GFS, OBA and AVAYA experience
• Experienced in writing and modifying procedures.

Skills:

• Attention to Detail
• Monitoring, Surveillance, and Testing
• Policies, Procedures, and Guidelines Management
• Regulatory Compliance
• Written Communications
• Adaptability
• Business Acumen
• Continuous Improvement
• Critical Thinking
• Process Mapping
• Change Management
• Consulting
• Data Management
• Reporting
• Research

Shift:
1st shift (United States of America)

Hours Per Week:
40