Description

Summary

Discover the beauty of San Diego, on the waterfront, in the heart of downtown at Manchester Grand Hyatt San Diego. This iconic hotel features 1,628 guestrooms and 320,000 square feet of event space with stunning Pacific Ocean and city views. We are looking for the very best to join our AAA 4-Diamond Hotel, featured in the Top 10 of all Meeting Hotels in the United States per Cvent.

As the Director of Front Office at Grand Hyatt San Diego, you will provide strategic and operational leadership for the hotel's Front Desk and Guest Services teams, ensuring exceptional guest experiences and operational excellence in one of Hyatt's premier convention hotels. This highly visible leadership role is responsible for developing high-performing teams, driving guest satisfaction, and delivering consistent service standards in a fast-paced, high-volume environment. The ideal candidate is a polished hospitality professional with proven high volume hotel experience, exceptional leadership presence, and the ability to inspire colleagues while partnering across departments to achieve operational and financial success.

RESPONSIBILITIES:

• Provide strategic and operational leadership for Front Desk and Guest Services, ensuring exceptional guest experiences from arrival through departure.
• Lead, coach, and develop department leaders and colleagues while fostering a culture of accountability, collaboration, and continuous improvement.
• Maintain a strong presence in the lobby and guest areas, serving as a visible leader and champion of Hyatt's service culture.
• Oversee staffing, labor management, scheduling, and operational efficiencies while maintaining exceptional service standards.
• Partner with Housekeeping, Engineering, Security, Sales, and Events to ensure seamless execution of guest arrivals, departures, VIP experiences, and group operations.
• Monitor guest satisfaction metrics, resolve escalated guest concerns, and implement strategies to continuously improve the overall guest experience.
• Drive financial performance through effective management of labor, departmental expenses, upselling initiatives, and operational productivity.
• Ensure compliance with Hyatt brand standards, safety procedures, and operational policies while maintaining an organized and guest-ready environment.
• Support succession planning, talent development, and recruitment efforts to build a strong leadership pipeline within the Front Office division.

The salary range for this position is $97,000 - $126,000. This is the pay range for this position that Manchester Grand Hyatt San Diego reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including: paid holidays, vacation and sick leave, medical health care after 30 days of Full Time employment, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, and many more!

Qualifications

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
• Previous department head experience required
• With opening hotels, previous hotel pre-opening experience preferred
• Service oriented style with professional presentations skills
• At least 2 years progressive management experience within the Rooms Division of a hotel
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.