Description

Summary

Thompson Dallas is a luxury lifestyle destination in the heart of downtown, where bold design, vibrant energy, and elevated hospitality come together to create unforgettable experiences. From celebrated dining and skyline views to its rooftop pool and luxury spa, the hotel reflects the culture, creativity, and social spirit that define the Thompson brand.

At Thompson Hotels, we create dynamic spaces for culture-savvy guests seeking experiences inspired by design, music, fashion, art, and culinary. Hospitality is thoughtful, layered, and deeply personal, creating a stay that feels both elevated and effortlessly authentic.

At Thompson Dallas, we believe our guests select Hyatt because of our caring and attentive colleagues who create meaningful experiences through authentic hospitality. As a member of the hotel's Leadership Committee, the Director of Operations is a highly visible role with exposure to senior hotel and corporate leadership. This position reports directly to the General Manager.

We are seeking a dynamic and service-driven leader who thrives in a fast-paced luxury lifestyle environment. The Director of Operations oversees key operational departments across the hotel, including Front Office Operations, Guest Services, Housekeeping, Spa, and Security. This pivotal leader plays an integral role in the hotel's overall success by championing exceptional guest service across the property, driving operational excellence, and fostering a collaborative and engaging colleague culture. The ideal candidate brings strong business acumen, a passion for luxury hospitality, and the ability to partner effectively across departments to deliver seamless guest and colleague experiences.

Responsibilities Include:

• Lead and inspire Front Office, Guest Services, Housekeeping, Spa, and Security operations
• Champion a culture of luxury hospitality, personalization, and care throughout the guest journey across the hotel
• Promote brand-focused guest experiences that reflect the Thompson lifestyle and service philosophy
• Train, develop, and uphold elevated service standards across operational departments
• Serve as a collaborative leader and partner closely with all departments to drive operational excellence and exceptional guest and colleague experiences
• Drive operational and financial performance through forecasting, labor management, budgeting, expense controls, and revenue optimization
• Oversee VIP arrivals, group movements, special events, and high-occupancy periods with exceptional attention to detail
• Develop and coach high-performing leaders and colleagues while fostering a collaborative and engaged culture
• Analyze guest feedback, operational performance, and business trends to identify opportunities for continuous improvement
• Support renovation projects, capital improvements, and operational enhancements as needed
• Maintain a visible and active presence throughout the hotel and operations, leading strategically while remaining hands-on and stepping in to support the team and guest experience when needed

Benefits & Perks

• Eligible to participate in the hotel's incentive compensation plan
• Free onsite parking
• 401(k) with company match after one year of service
• Medical, Dental, and Vision Insurance
• Complimentary and discounted room nights at Hyatt hotels worldwide
• Paid time off and wellness benefits

Qualifications

• 6+ years of progressive hotel operations leadership experience within luxury or lifestyle hospitality environments
• Minimum 5 years in a senior operations leadership role overseeing multiple departments
• Previous experience overseeing Front Office and Housekeeping operations required; Spa and Security oversight experience preferred
• Luxury lifestyle hotel experience strongly preferred
• Proven ability to lead large teams in a fast-paced, high-touch environment
• Strong financial and business acumen, including forecasting, labor management, budgeting, and revenue optimization
• Service-oriented leadership style with exceptional interpersonal and communication skills
• High energy, entrepreneurial spirit, and ability to inspire teams through culture and collaboration
• Previous pre-opening, repositioning, or renovation experience preferred
• Hospitality degree preferred