Description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for managing executive travel scheduling and reservations of internal flights. Key responsibilities include the successful design, delivery and communication of travel schedules. Job expectations include supporting multiple internal and external stakeholders to Bank of America and delivering a safe and quality travel experience for employees.

This role requires evening and weekend support on a rotational schedule

Responsibilities:

• Coordinates all travel arrangements for employees and clients including scheduling, updating and canceling
• Acts as primary contact for employee travel related inquires
• Communicates timely updates, changes and needs of both employees and client
• Follows all policy and procedures as outlined by Bank of America corporate travel
• Operate productively and efficiently using modern travel tools and technology
• Interact and provide direct support to senior management of the bank to assist with the scheduling/coordinating of future travel requests
• Act as the point of sale on all Domestic & International travel requirements, arranging both routine and sophisticated travel for air, rail, car, and hotel accommodation, using (GDS) - Native Sabre in coordination with Corporate Aviation
• Provide consultative advice, solutions, and recommendations ensuring adherence to the expense standard
• Aligning with all legal standard requirements, which include required training, compliance, and sanctions
• Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your performance to check on and improve performance
• Handle the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging, or email servicing platforms
• Operate in multi-channel (phone, email & chat) servicing environments where you are accountable to key performance indicators of success, such as customer satisfaction, and key efficiency metrics
• Use positive telephone service techniques; act on special customer requests and maintain excellent client relations
• Review and reconfirm Executive Travel reservations/PNR for ticketing, quality/accuracy, client critical issues, vendor services, or lowest fare

Required Qualifications

• Prior experience in Business (Corporate) Travel or supporting executive travel needs/requests
• Experience working in a high-touch service environment and providing White Gloved client service where performance is measured
• Demonstrated learning agility and ability to act on constructive feedback

• Be a self-starter, and self-motivated with exceptional judgment skill to exceed in a high-pressure environment

• Knowledge and/or experience of:
  
  • Booking of Air, rail, hotel, car/transportation needs
  • Calculating and Processing exchanges
  • Understanding of fares and ticketing rules, for car, air, and hotel travel
• Strong attention to detail and be able to problem solve critical issues. Be able to make critical decisions quickly and effectively
• Ability to research and resolve customer service and traveler issues independently and /or with supplier
• Possess understanding of travel trends and industry standard processes
• Polished oral and written communication skills. Be able to communicate effectively with senior management
• Thorough - Act with integrity, and deal sensitively with personal and confidential traveler information
• Problem Solving, with a process improvement attitude
• Able to work under pressure, with a sense of urgency while maintaining a professional rapport and multi-task, accepting, and adapting to change quickly and expertly
• Strong MS office experiences (Word, Excel, PowerPoint)
• Effective planning and organization skills

Desired Qualifications:

• Experience working with Native Sabre GDS system
• Previous experience with aviation scheduling software (Professional Flight Management - PFM is preferred)
• Ability to positively influence team and peers

Skills:

• Attention to Detail
• Customer and Client Focus
• Decision Making
• Prioritization
• Written Communications
• Critical Thinking
• Data Collection and Entry
• Innovative Thinking
• Policies, Procedures, and Guidelines Management
• Relationship Building
• Active Listening
• Adaptability
• Business Operations Management
• Issue Management
• Problem Solving

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:
1st shift (United States of America)

Hours Per Week:
40

Pay Transparency details

US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100)

Pay and benefits information

Pay range

$82,800.00 - $115,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.