Description

Overview

The General Manager is responsible for the overall leadership, operational execution, and financial performance of Calusa Golf & Country Club. This role provides direct oversight of golf operations, racquet sports, lifestyle, wellness, food and beverage, facilities, maintenance, and administrative functions while ensuring an exceptional experience for members, guests, and the public. The General Manager serves as the senior on-site leader and primary liaison between Troon, ownership/board leadership, members, and the surrounding community. The ideal candidate is a hands-on, visible leader who balances strong hospitality instincts with financial discipline, team development, and operational accountability. The role directs and oversees all aspects of the community operations, including all amenities and HOA, and has ultimate responsibility for guest satisfaction and financial performance.

Experience Required

• Must have 3-5 years of related experience in golf operations, club management, or food and beverage operations.
• A four-year college degree is preferred.
• PGA Member preferred.
• Must have supervisory, coaching, and staff development experience.
• Must demonstrate ability to run a professional, efficient, and high-quality service-oriented operation.
• Must be proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• Must possess exceptional written and verbal communication skills.
• Must be extremely organized, efficient, and detail-oriented.
• Must have exceptional customer service skills.
• Must be highly motivated, goal-driven, and a self-starter.
• Highly polished interpersonal skills, with the ability to connect with people easily and quickly.
• Must have the skill to exercise good independent judgment in assessing situations and making decisions.
• Ability to establish and maintain effective working relationships.

Essential Responsibilities

• Develop, maintain, and administer a sound business and organizational plan for the property, including an operating/capital budget and marketing plan.
• Hire, develop, and supervise all key management employees of the property.
• Consistently assure that the property is operated in accordance with all applicable local, state, and federal laws.
• Oversee the care and maintenance of the property's physical assets, facilities, and landscaping.
• Ensure the highest standards for food, beverage, sports, recreation activities, and other property services.
• Analyze financial statements relative to budgeted goals and take corrective measures as necessary.
• Work with department heads to schedule, supervise, and direct the work of all property employees.
• Participate in outside activities deemed appropriate by the Regional VP/Manager to enhance the property's presence in the local community.
• Perform other duties as assigned by supervisor or manager.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match for eligible employees age 19 and older.
• Paid time off and leaves of absence, in accordance with applicable law and eligibility criteria.