Description

\u003cp\u003e\u003cspan style="color: black;"\u003eFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style="color: black;"\u003eOur business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style="color: black;"\u003eIf you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eGUEST SERVICES STAFF - Under the K Bridge\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style="text-decoration: underline;"\u003e\u003cstrong\u003eID CHECKER/TICKET SCANNER\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class="TextRun SCXW185274520 BCX0" lang="EN-US" data-contrast="auto"\u003e\u003cspan class="NormalTextRun SCXW185274520 BCX0" data-ccp-charstyle="Font 9" data-ccp-charstyle-defn="{\u0026quot;ObjectId\u0026quot;:\u0026quot;7f7b059a-197e-4669-a94b-769447bbf84f|136\u0026quot;,\u0026quot;ClassId\u0026quot;:1073872969,\u0026quot;Properties\u0026quot;:[134233614,\u0026quot;true\u0026quot;,201340122,\u0026quot;1\u0026quot;,201342447,\u0026quot;5\u0026quot;,201342448,\u0026quot;1\u0026quot;,268442635,\u0026quot;18\u0026quot;,469769226,\u0026quot;Arial,Calibri\u0026quot;,469775450,\u0026quot;Font 9\u0026quot;,469777841,\u0026quot;Arial\u0026quot;,469777842,\u0026quot;\u0026quot;,469777843,\u0026quot;Calibri\u0026quot;,469777844,\u0026quot;Arial\u0026quot;,469778129,\u0026quot;Font9\u0026quot;,469778324,\u0026quot;Default Paragraph Font\u0026quot;]}"\u003e\u003cspan class="TextRun SCXW207647288 BCX0" lang="EN-US" data-contrast="auto"\u003e\u003cspan class="NormalTextRun SCXW207647288 BCX0"\u003eThe ID Checker/Ticket Scanner is responsible for providing excellent customer service at all events, while providing directions\u003c/span\u003e\u003cspan class="NormalTextRun SCXW207647288 BCX0"\u003e\u0026nbsp;and\u0026nbsp;\u003c/span\u003e\u003cspan class="NormalTextRun SCXW207647288 BCX0"\u003escanning tickets\u003c/span\u003e\u003cspan class="NormalTextRun SCXW207647288 BCX0"\u003e. The Usher/Ticket Scanner is \u003c/span\u003e\u003cspan class="NormalTextRun SCXW207647288 BCX0"\u003ealso\u0026nbsp;\u003c/span\u003e\u003cspan class="NormalTextRun SCXW207647288 BCX0"\u003eresponsible for\u0026nbsp;\u003c/span\u003e\u003cspan class="NormalTextRun SCXW207647288 BCX0"\u003egreeting guests\u003c/span\u003e\u003cspan class="NormalTextRun SCXW207647288 BCX0"\u003e,\u0026nbsp;\u003c/span\u003e\u003cspan class="NormalTextRun SCXW207647288 BCX0"\u003eassisting guests with finding their seats\u003c/span\u003e\u003cspan class="NormalTextRun SCXW207647288 BCX0"\u003e,\u003c/span\u003e\u003cspan class="NormalTextRun SCXW207647288 BCX0"\u003e\u0026nbsp;controlling access points,\u003c/span\u003e\u003cspan class="NormalTextRun SCXW207647288 BCX0"\u003e\u0026nbsp;and\u0026nbsp;\u003c/span\u003e\u003cspan class="NormalTextRun SCXW207647288 BCX0"\u003eassist\u003c/span\u003e\u003cspan class="NormalTextRun SCXW207647288 BCX0"\u003eing guests when issues/problems\u003c/span\u003e\u003cspan class="NormalTextRun SCXW207647288 BCX0"\u003e\u0026nbsp;arise\u003c/span\u003e\u003cspan class="NormalTextRun SCXW207647288 BCX0"\u003e.\u0026nbsp;\u003c/span\u003e\u003c/span\u003e\u003cspan class="EOP SCXW207647288 BCX0" data-ccp-props="{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}"\u003e\u0026nbsp;\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eEssential Functions:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eCheck IDs of individuals attending the event.\u003c/li\u003e\n\u003cli\u003eOrganize and distribute 21+ and VIP wristbands.\u003c/li\u003e\n\u003cli\u003eBe familiar with state and federal laws surrounding valid forms of ID for entry and alcohol purchases.\u003c/li\u003e\n\u003cli\u003eReport any activities or behaviors that conflict with facility/event policy or code of conduct to ID Supervisor or Event Manager.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eAssist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).\u0026nbsp;\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eCommunicate in a professional manner with other building staff, guests, and supervisors on important information.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eWork to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRequired Qualifications:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-leveltext="%1." data-font="Arial" data-listid="9" data-aria-posinset="1" data-aria-level="1"\u003e\u003cspan data-contrast="auto"\u003eA minimum education level of:\u003c/span\u003e \u003cspan data-contrast="auto"\u003eHigh School Diploma or its equivalency\u003c/span\u003e \u003cspan data-ccp-props="{\u0026quot;134233279\u0026quot;:true,\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:240}"\u003e\u0026nbsp;\u003c/span\u003e\u003c/li\u003e\n\u003cli data-leveltext="%1." data-font="Arial" data-listid="9" data-aria-posinset="1" data-aria-level="1"\u003e\u003cspan data-contrast="auto"\u003eA minimum of 1 \u003c/span\u003e\u003cspan data-contrast="auto"\u003ey\u003c/span\u003e\u003cspan data-contrast="auto"\u003eears of\u0026nbsp;related work experience\u003c/span\u003e\u003cspan data-contrast="auto"\u003e\u0026nbsp;\u003c/span\u003e\u003cspan data-ccp-props="{\u0026quot;134233279\u0026quot;:true,\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:240}"\u003e\u0026nbsp;\u003c/span\u003e\u003c/li\u003e\n\u003cli data-leveltext="%1." data-font="Arial" data-listid="9" data-aria-posinset="1" data-aria-level="1"\u003e\u003cspan data-contrast="auto"\u003eAble\u0026nbsp;to work efficiently in a fast-paced environment\u003c/span\u003e\u003cspan data-ccp-props="{\u0026quot;134233279\u0026quot;:true,\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:240}"\u003e\u0026nbsp;\u003c/span\u003e\u003c/li\u003e\n\u003cli data-leveltext="%1." data-font="Arial" data-listid="9" data-aria-posinset="1" data-aria-level="1"\u003e\u003cspan data-contrast="auto"\u003eExemplify a strong\u0026nbsp;commitment and willingness to provide excellent customer service\u003c/span\u003e\u003cspan data-ccp-props="{\u0026quot;134233279\u0026quot;:true,\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:240}"\u003e\u0026nbsp;\u003c/span\u003e\u003c/li\u003e\n\u003cli data-leveltext="%1." data-font="Arial" data-listid="9" data-aria-posinset="1" data-aria-level="1"\u003e\u003cspan data-contrast="auto"\u003eMaintain a neat, clean and\u0026nbsp;professional\u0026nbsp;appearance\u003c/span\u003e\u003cspan data-ccp-props="{\u0026quot;134233279\u0026quot;:true,\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:240}"\u003e\u0026nbsp;\u003c/span\u003e\u003c/li\u003e\n\u003cli data-leveltext="%1." data-font="Arial" data-listid="9" data-aria-posinset="1" data-aria-level="1"\u003e\u003cspan data-contrast="auto"\u003ePossess strong interpersonal and communication skills\u0026nbsp;\u003c/span\u003e\u003cspan data-ccp-props="{\u0026quot;134233279\u0026quot;:true,\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:240}"\u003e\u0026nbsp;\u003c/span\u003e\u003c/li\u003e\n\u003cli data-leveltext="%1." data-font="Arial" data-listid="9" data-aria-posinset="1" data-aria-level="1"\u003e\u003cspan data-contrast="auto"\u003eSound judgement; able\u0026nbsp;to\u0026nbsp;make sound decisions\u003c/span\u003e\u003cspan data-ccp-props="{\u0026quot;134233279\u0026quot;:true,\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:240}"\u003e\u0026nbsp;\u003c/span\u003e\u003c/li\u003e\n\u003cli data-leveltext="%1." data-font="Arial" data-listid="9" data-aria-posinset="1" data-aria-level="1"\u003e\u003cspan data-contrast="auto"\u003eAvailable to work evenings, weekends, and holidays\u003c/span\u003e\u003cspan data-ccp-props="{\u0026quot;134233279\u0026quot;:true,\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}"\u003e\u0026nbsp;\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003ePay Scale: $19.31\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eBonus:\u003c/strong\u003e\u0026nbsp; This position is not eligible for a bonus under the current bonus plan requirements.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eBenefits\u003c/strong\u003e: \u003cstrong\u003ePart-time: \u003c/strong\u003eThis position may be eligible for benefits (ACA qualification).\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cu\u003eGUEST SERVICES AMBASSADOR\u003c/u\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eThe Ambassador will oversee designated areas of the event to ensure operational needs are covered and welcoming for guests to provide information and assistance by responding appropriately to keep guests safe. This position will serve as a physical presence throughout the event by escorting guests who need assistance and dispatching to medical and security for those in need. The Ambassador will work near Rideshare and Plaza areas to help direct guests to the appropriate entrance while also reiterating the event's Good Neighbor Policy by encouraging guests to remain quiet and respectful of nearby residences.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eEssential Functions:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eOversee designated areas of the event to ensure operational needs are covered and welcoming for guests. \u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; \u0026nbsp;\u003c/li\u003e\n\u003cli\u003eProvide information to guests as requested. Escort guests who need assistance to designated areas of the event.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eServe as a physical presence by helping exemplify values of equity safety and inclusion by deploying with ambassadors per protocol.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u003c/li\u003e\n\u003cli\u003ePrepare to escalate situations for patrons and dispatch to medical and security for any patron in need \u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRequired Qualifications:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eHigh School Diploma or its equivalency\u003c/li\u003e\n\u003cli\u003e2-4 years Experience working in a fast-paced environment with ability to work under pressure, multi-task and recognize problems and solutions.\u003c/li\u003e\n\u003cli\u003eAbility to work long, irregular hours for an extended period of time as dictated by events and schedule including nights, weekends and holidays.\u003c/li\u003e\n\u003cli\u003eDemonstrated competency in non-judgmental and compassionate care service.\u003c/li\u003e\n\u003cli\u003eExcellent interpersonal, verbal, written communication skills.\u003c/li\u003e\n\u003cli\u003eMaintain professional appearance and etiquette with patrons and staff including radio communication with Dispatch and other departments.\u003c/li\u003e\n\u003cli\u003eAbility to work as part of a team and follow protocols/directives.\u003c/li\u003e\n\u003cli\u003eAbility to remain calm and focused in challenging environments and work with diverse individuals.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003ePay Scale: $19.31\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eBonus:\u003c/strong\u003e\u0026nbsp; This position is not eligible for a bonus under the current bonus plan requirements.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eBenefits\u003c/strong\u003e: \u003cstrong\u003ePart-time: \u003c/strong\u003eThis position may be eligible for benefits (ACA qualification).\u003c/p\u003e\n\u003cp\u003eAEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.\u003c/p\u003e