Description

\u003cp\u003e\u003cspan style="color: black;"\u003eFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style="color: black;"\u003eOur business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style="color: black;"\u003eIf you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!\u003cbr\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eGUEST SERVICES STAFF\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eBox Office Attendant\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGuest Services Staff\u0026nbsp;\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGuest Services Supervisor\u0026nbsp;\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eVIP Coordinator\u003cbr\u003e\u003cbr\u003e\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan style="text-decoration: underline;"\u003e\u003cstrong\u003e1. BOX OFFICE ATTENDANT\u003c/strong\u003e\u003c/span\u003e\u003cbr\u003e\u003cbr\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eSUMMARY\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003eThe \u003cstrong\u003eBox Office Attendant\u003c/strong\u003e is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003ePRIMARY RESPONSIBILITIES\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eAccurately and efficiently processes orders for and collect payments from guests.\u003c/li\u003e\n\u003cli\u003eFollow cash handling and inventory procedures to ensure security of assets and inventory.\u003c/li\u003e\n\u003cli\u003eGreet customers with a positive and friendly demeanor.\u0026nbsp; Assist guests by providing information, answering questions and processing requests.\u003c/li\u003e\n\u003cli\u003eResolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.\u003c/li\u003e\n\u003cli\u003eProvides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.\u003c/li\u003e\n\u003cli\u003eContributes to the team dynamic by assisting coworkers, maintaining the facilities' cleanliness and helping to develop and maintain a positive work environment.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eQUALIFICATIONS\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eA minimum education level of: High School Diploma or its equivalency\u003c/li\u003e\n\u003cli\u003eA minimum of 1+ years of related work experience\u003c/li\u003e\n\u003cli\u003eExcellent customer service skills\u003c/li\u003e\n\u003cli\u003eMust be able to work independently and in a team setting\u003c/li\u003e\n\u003cli\u003eGood communication skills to effectively communicate with customers and co-workers\u003c/li\u003e\n\u003cli\u003eBasic Math skills\u003c/li\u003e\n\u003cli\u003eMust be responsible and professional\u003c/li\u003e\n\u003cli\u003eEffective decision-making skills\u003c/li\u003e\n\u003cli\u003eDemonstrated ability to work in a fast-paced environment\u003c/li\u003e\n\u003cli\u003eAvailable to work flexible hours, including nights and weekends\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan style="text-decoration: underline;"\u003e\u003cstrong\u003e2. GUEST SERVICES STAFF\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e SUMMARY \u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eGuest Services Staff\u003c/strong\u003e will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cbr\u003ePRIMARY RESPONSIBILITIES \u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eAnswer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.\u003c/li\u003e\n\u003cli\u003eOperate the various coat check rooms within established guidelines and procedures at the venue.\u003c/li\u003e\n\u003cli\u003eScan tickets for entry into the venue, administer applicable wristbands\u0026nbsp;for event entrance (21+, VIP Access, Private Event Access).\u003c/li\u003e\n\u003cli\u003eGreat guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.\u003c/li\u003e\n\u003cli\u003eSeat guests and assist ADA patrons.\u003c/li\u003e\n\u003cli\u003eEnforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.\u003c/li\u003e\n\u003cli\u003eAct as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.\u003c/li\u003e\n\u003cli\u003eMonitor venue during guest arrival and exit to comply with fire department safety regulations.\u003c/li\u003e\n\u003cli\u003ePerform other duties and responsibilities as deemed appropriate by Management and Supervisors.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cbr\u003eQUALIFICATIONS \u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eA minimum education level of: High School Diploma or its equivalency\u003c/li\u003e\n\u003cli\u003e\u0026nbsp;A minimum of 1-2 years of related work experience\u003c/li\u003e\n\u003cli\u003eAbility to work in varying conditions\u003c/li\u003e\n\u003cli\u003eAbility to lift 50 lbs. without assistance\u003c/li\u003e\n\u003cli\u003ePositive attitude with superior customer service skills\u003c/li\u003e\n\u003cli\u003eAbility to stand, walk, and climb stairs for long periods of time\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e PREFERENCES \u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003ePrevious experience working in events and knowledge of the music industry preferred\u003c/li\u003e\n\u003cli\u003eAvailability to work nights, weekends, and holidays as needed according to venue schedule.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan style="text-decoration: underline;"\u003e\u003cstrong\u003e3. GUEST SERVICES SUPERVISOR\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e SUMMARY\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eThe \u003cstrong\u003eGuest Services Supervisor\u003c/strong\u003e will ensure a superior level of guest service is provided to all guests. Additionally, this position will monitor and report any policy and procedure violations regarding issues with guest behavior. The Supervisor Guest Services will also communicate within the department and other departments related to ticketing, VIP guests, safety hazards, etc.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003ePRIMARY RESPONSIBILITIES\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMonitor and report all policies and procedures violations. Respond to guest behavior issues. Assist with patron issues or complaints and report any activities or behaviors that conflict with facility/event policy or code of conduct to Manager Operations.\u003c/li\u003e\n\u003cli\u003eCommunicate with staff regarding responsibilities, ticketing, VIP guests, safety/hazards and any issues that may occur during scheduled shows and performances.\u003c/li\u003e\n\u003cli\u003eResponsible for staff check in to ensure clocking in/out, breaks are taken, and ensure proper coverage of staff in appropriate work areas during shows and performances while staff is on break.\u003c/li\u003e\n\u003cli\u003eOversee designated VIP areas and help liaison between staff and appropriate departments if needed. Ensure designated VIP areas are set up, clean, and ready for patron entry and assist with breakdown after event.\u003c/li\u003e\n\u003cli\u003eSeat guests and assist ADA patrons while complying with facility/event ADA requirements.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eQUALIFICATIONS\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eA minimum education level of: High School Diploma or its equivalency (BA/BS Degree Preferred)\u003c/li\u003e\n\u003cli\u003eA minimum of 3-5 years of related work experience.\u003c/li\u003e\n\u003cli\u003eAbility to effectively supervise, motivate, and lead a productive team.\u003c/li\u003e\n\u003cli\u003eProficient in Microsoft Office and ability to learn required business systems (Word, Excel, Outlook, and PowerPoint)\u003c/li\u003e\n\u003cli\u003eExcellent interpersonal, communication, and problem-solving skills.\u003c/li\u003e\n\u003cli\u003eAbility to work in a fast-paced environment.\u003c/li\u003e\n\u003cli\u003eAvailable to work nights, weekends, and holidays.\u003cbr\u003e\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan style="text-decoration: underline;"\u003e\u003cstrong\u003e4. VIP COORDINATOR\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e SUMMARY\u003cbr\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eThe \u003cstrong\u003eVIP Coordinator\u003c/strong\u003e will manage the VIP list and proactively monitor and engage with VIP clients to provide the highest quality of customer service. This position will maintain the professionalism, cleanliness, and standards of all VIP areas and ensure efficiency of execution and delivery of amenities and services.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003ePRIMARY RESPONSIBILITIES\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eProactively monitor and engage with VIP clients and provide the highest quality of customer service in a friendly and timely\u003cbr\u003emanner. Build and maintain relationships with VIP clients to maintain long term business and drive sales.\u003c/li\u003e\n\u003cli\u003eManage VIP list and work to effectively accommodate guests with disabilities while complying with facility/event ADA\u003cbr\u003erequirements.\u003c/li\u003e\n\u003cli\u003eExecute delivery and placement of arrival amenities. Gather feedback from clients regarding product and services and report to management to ensure improvement and efficiency according to client needs.\u003c/li\u003e\n\u003cli\u003eMaintain professionalism, cleanliness, and standards of all VIP areas.\u003c/li\u003e\n\u003cli\u003eMay assist with general office duties.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eQUALIFICATIONS\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eA minimum education level of: High School Diploma or its equivalency\u003c/li\u003e\n\u003cli\u003eA minimum of 2-3 years of related work experience.\u003c/li\u003e\n\u003cli\u003eProficient in Microsoft Office Suite (Outlook, Word, and Excel)\u003c/li\u003e\n\u003cli\u003eExceptional organizational skills and attention to detail.\u003c/li\u003e\n\u003cli\u003eStrong interpersonal, verbal and written communication skills.\u003c/li\u003e\n\u003cli\u003ePositive attitude with superior customer service skills.\u003c/li\u003e\n\u003cli\u003eAbility to work in a fast-paced environment.\u003c/li\u003e\n\u003cli\u003eMust be able to work evenings, weekends, and holidays as needed.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePay Scale: $16.07 - $23.57\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eBonus: This position is not eligible for a bonus under the current\u0026nbsp;bonus plan requirements.\u003c/p\u003e\n\u003cp\u003eBenefits: This position may be eligible for benefits (ACA\u0026nbsp;qualification).\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cbr\u003eAEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003eEmployer does not offer work visa sponsorship for this position.\u003c/em\u003e\u003c/strong\u003e\u003c/p\u003e