Description

Overview

Job Summary
The Head Golf Professional (PGA) is the leader responsible for all golf-related revenue centers and daily operations at Camarillo Springs Golf Course. This role drives financial performance, guest experience, and team leadership across golf operations, including the golf shop, tee sheet management, tournaments/outings, merchandising, cart fleet, and the practice facility (including Toptracer-enabled driving range).

This position requires a hands-on operator with strong leadership capability, revenue-generation mindset, and a commitment to delivering a best-in-class public golf experience consistent with Western Golf Properties standards.

Experience Required

• Minimum 1+ years in golf operations or hospitality leadership role
• PGA Member or Associate preferred

Essential Responsibilities

Key Responsibilities

Leadership & Operations

• Oversee all daily golf operations: Golf Shop, Guest Services, Starters/Rangers, Cart Operations, and Practice Facility.
• Establish and enforce WGP operational standards, service expectations, and SOPs.
• Lead hiring, training, scheduling, and performance management of all golf operations staff.
• Maintain a visible presence with guests and team members to ensure high service levels and accountability.
• Coordinate closely with the General Manager and Corporate Team on strategic initiatives and reporting.

Revenue Generation & Financial Performance

• Drive total golf revenue through:
• Tee sheet optimization and pricing strategies
• Tournament and outing sales/execution
• Retail merchandising and inventory management
• Instruction programs, clinics, and player development
• Practice facility revenue (Toptracer, memberships, range programs)
• Develop and execute annual and monthly business plans to achieve budget goals.
• Monitor key performance metrics: rounds, ADR (average rate), utilization, and revenue per available tee time.
• Control labor and operating expenses within budget guidelines.

Guest Experience & Service Standards

• Ensure exceptional guest service from arrival through departure.
• Maintain clean, organized, and fully stocked operational areas:
• Golf Shop
• Cart staging and storage areas
• Practice facility and driving range
• Oversee pace of play and on-course experience through effective ranger/starter coordination.
• Address guest concerns professionally and proactively.

Golf Shop & Merchandising

• Manage all retail operations including buying, pricing, merchandising, and inventory controls.
• Ensure visually appealing and profitable merchandise displays aligned with market trends.
• Track sales performance and adjust product mix accordingly.

Tournament & Outing Operations

• Lead all aspects of tournament and group sales, planning, and execution.
• Work with marketing to grow outings, leagues, and corporate events.
• Ensure flawless event execution with strong communication across departments.

Practice Facility & Range Operations

• Oversee daily operation of the driving range and practice areas, including:
• Range setup, cleanliness, and safety
• Ball inventory, collection, and washing processes
• Toptracer systems and user experience
• Develop and grow range memberships and usage programs.
• Ensure premium presentation and functionality at all times.

Cart Fleet & Facilities

• Ensure golf carts are:
• Clean, fully stocked, and properly staged
• Maintained according to preventive maintenance schedules
• Maintain organization and cleanliness of the cart barn and storage areas.

Technology & Systems

• Manage tee sheet and POS systems (EZLinks, Lightspeed, or equivalent).
• Utilize reporting tools to analyze performance and identify revenue opportunities.
• Ensure accurate daily reporting, cash controls, and system integrity.
• Support payroll/timekeeping systems (Paylocity preferred).

Communication & Coordination

• Maintain consistent communication with:
• General Manager
• Agronomy Team (course conditions and playability)
• Food & Beverage operations
• WGP Corporate Leadership
• Lead daily operational meetings and staff briefings.

Opening, Closing & Asset Protection

• Oversee all opening/closing procedures.
• Ensure security and proper handling of company assets.
• Maintain compliance with company policies and safety standards.
• Establish and enforce WGP operational standards, service expectations, and SOPs.
• Lead hiring, training, scheduling, and performance management of all golf operations staff.
• Maintain a visible presence with guests and team members to ensure high service levels and accountability.
• Coordinate closely with the General Manager and Corporate Team on strategic initiatives and reporting.

Benefits

Benefits:

• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Work Location: In person