Description

\u003cp\u003eFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.\u003cbr\u003e\u003cbr\u003eOur business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.\u003cbr\u003e\u003cbr\u003eIf you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eJOB DESCRIPTION:\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eThe Membership Service Executive, Ticket Sales \u0026amp; Service is extremely proficient in customer service, retention and cross selling to current LA Kings Season Ticket Members and prospective new fans. This individual will be responsible for developing relationships with Season Ticket Members in order to maximize revenue by renewing season tickets, selling new season tickets, cross selling groups, partial plans, and single seats. New revenue and renewal goals will be set for Executive and tracked regularly.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eESSENTIAL FUNCTIONS:\u003c/strong\u003e\u003cstrong\u003e\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eManage the day-to-day tasks of season ticket accounts by renewing and increasing account revenue; Provide highest level of service excellence; Proactively work to increase customer loyalty, renewal percentages and generate additional revenue for the Club\u003c/li\u003e\n\u003cli\u003eProvide prompt, thorough, and courteous responses to all inbound customer communication - phone calls, emails, mail, etc.; Respond to all Season Ticket Members needs such as customer service issues, ticket exchange and add-on requests, financial billing, and other ticketing and team-related questions\u003c/li\u003e\n\u003cli\u003eConduct high numbers of service \u0026amp; sales calls on a daily basis; Make a minimum number of touchpoints per account per year, including arena \u0026amp; off-site visits; Generate new revenue through referrals, up-selling, and cross-selling; aggressive prospecting in order to generate new business relationships\u003c/li\u003e\n\u003cli\u003eUtilize CRM system to track and report progress of relationships with all Season Ticket Members, as well as to ensure client profiles are always up-to-date\u003c/li\u003e\n\u003cli\u003eMeet or exceed weekly, monthly, and annual sales goals and activity requirements\u003c/li\u003e\n\u003cli\u003ePerform "game day" responsibilities, including entertaining clients and prospects, as well as working ticket sales booths and tables\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eThe Membership Service Executive must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eAbility to provide an outstanding level of customer service\u003c/li\u003e\n\u003cli\u003eProficient with Microsoft Word, Excel, and Outlook; ability to learn required business systems\u003c/li\u003e\n\u003cli\u003eA go-getter, with drive and initiative to succeed and develop a career in the sports and entertainment industry\u003c/li\u003e\n\u003cli\u003eAbility to support a team environment and adhere to departmental guidelines\u003c/li\u003e\n\u003cli\u003eOutstanding listening, written, and verbal communication skills, preferably in English\u003c/li\u003e\n\u003cli\u003eHighly organized, resourceful, detailed-oriented, quick learner and time management skills\u003c/li\u003e\n\u003cli\u003eAbility to professionally communicate and interact with all levels of management\u003c/li\u003e\n\u003cli\u003eAbility to professionally handle highly sensitive and confidential information\u003c/li\u003e\n\u003cli\u003eAbility to provide sales reports and contact status back to management on a daily and weekly basis\u003c/li\u003e\n\u003cli\u003eAbility to thrive under a competitive sales environment\u003c/li\u003e\n\u003cli\u003eAbility to consistently re-prioritize based on sales needs\u003c/li\u003e\n\u003cli\u003eAvailability and willingness to work game nights, weekends, holidays, and select ticket sales and public relations events\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eQUALIFICATION STANDARDS:\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eEducation:\u0026nbsp;\u0026nbsp;\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eHigh School Diploma or its equivalency (BA/BS Degree Preferred)\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eExperience:\u0026nbsp;\u0026nbsp;\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eA minimum of 0-2 years entry level related work experience\u003c/li\u003e\n\u003cli\u003ePrior experience working for a professional sport organization in a customer-facing capacity is preferred\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePayscale:\u0026nbsp;\u003c/strong\u003e$23.53 +commission\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eBonus: \u003c/strong\u003e\u003cem\u003eThis position is not eligible for a bonus under the current bonus plan requirements.\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eBenefits Full-time\u003c/strong\u003e\u003cem\u003e\u003cstrong\u003e: \u003c/strong\u003eWe offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003eAEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship.\u0026nbsp; AEG may require an employee to perform duties outside their normal description.\u003c/p\u003e\n\u003cp\u003eAEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. \u0026nbsp;We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003eEmployer does not offer work visa sponsorship for this position.\u003c/em\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style="font-weight: bold;"\u003e#LI-LAKings \u003cspan class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak"\u003e#LI-Onsite\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e