Description

Description:

Artisan Lakes is excited to announce the exceptional career opportunity of Resort -Community Association Manager! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to Artisan Lakes Community Association while overseeing every aspect of the operation and optimizing financial performance.

Position Summary:

The Resort - Community Association Manager (CAM) serves as the Operations Officer of the Homeowners Association (HOA, oversees all aspects of the HOA operations including relationships between the Community and its members, guests, residents, and employees. In addition, the Resort Manger CAM works directly with Community Board of Directors, TROON Leadership, Finance/Budget Team and Vendors to provide unparalleled service, accountability and the ultimate lifestyle experience for our members.

Essential Job Responsibilities:

• Qualified candidates will have a critical eye for detail, deliver large doses of management by walking around, inspire all associates to be the best version of themselves, drive pride in ownership, and possess a high level of stamina.
• Outgoing and friendly personality, hands-on and member service orientated.
• Exemplary leadership and management skills / team player.
• Proven ability to present solutions to everyday problems with "out of the box" thinking.
• Excellent communication skills, both oral and written, able to communicate the board of director's vision.
• Attention to detail with a strong sense of urgency. Ability to problem solve and courage to implement needed changes/improvements.
• Strong sense of service with proven ability to train and motivate team.
• Ability to recruit, train and evaluate staff talent and have a positive record of developing, coaching and providing effective motivation. Ability to make difficult personnel decisions in a timely manner.
• Strong financial background and previous experience managing a large community campus, ability to function in a Committee orientated environment, ability to deal with a variety of personalities.
• Ability to see the big picture but also to have a critical eye for detail.
• Delivers and promotes prompt, courteous and genuine service to all residents, members, guests and employees.
• Motivates, directs, and assists department heads, managers and front-line staff on a daily basis.
• Plans, develops and implements operational procedures and methods in concert with TROON practices and policies.
• Ensures that goals and objectives of the HOA are implemented on a continuous basis to meet the expectations of the residents, membership, Board of Directors, and Management.
• Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly, quarterly and annual financial statements for the HOA; takes effective corrective action as required.
• Maintains respective memberships with relevant professional associations. Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
• Understands and keeps abreast of HOA's financial record keeping.
• Completes daily, month-end and annual reporting as required.
• Monitors the quality of the HOA's products and services and ensures maximum member and guest satisfaction.
• Secures and protects the HOA's assets, including facilities and equipment.
• Builds and nurtures professional relationships between the Community, the Team Members and the Company.
• Assist in directing and coordinating the activities of contracted vendors and evaluate their performance.
• Facilitate and prepare paperwork for meetings, such as Budget, Annual and Board of Directors
• Investigate complaints, disturbances and violations and resolve problems following rules.
• Inspect grounds, facilities, and equipment to determine necessity of repairs or maintenance.
• Solicit and analyze bids from contractors for repairs and/or maintenance.
• Assist in planning, scheduling, and coordinating general maintenance, major repairs, and construction projects as directed.
• Maintain records of maintenance and operating costs as well as all related Association purchases.
• Purchase supplies as needed.
• Assist Board with the selection of vendors and manage contracts for provision of Association services such as cleaning, maintenance, and security services as directed.
• Assist in the preparation of detailed budgets and financial reports for Associations.
• Confer regularly with community association members to ensure their needs are being met.
• Meet with the Board of Directors, community legal counsel and committees to discuss and resolve legal and environmental issues or any other Association matter.
• Provides leadership to Team Members.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and safely.
• The requirements listed are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Please speak to your supervisor if you feel that you require an accommodation.

Education/Certifications/Licenses/Training:

• Must have a Florida Community Association Manager License to apply.

Experience/Background/Knowledge:

• Previous management experience in association operations required.
• A minimum of ten years of professional experience is preferred.
• Proven leadership experience is mandatory.

Skills:

• Ability to communicate effectively with other members, guests and employees in one-on-one and small group situations in a fast-paced environment.
• Ability to create and disseminate written correspondence.
• Ability to delegate responsibilities.
• Ability to motivate, develop and manage a team.
• Must be computer literate.
• Must be able to perform math computations essential for budgeting and cost analysis purposes.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to stand and talk or hear.
• The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance.
• The employee is occasionally required to sit; stoop, kneel, and crouch; and taste or smell.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• At times, may be required to operate a motor vehicle.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.