Description

Summary

Senior Operations Manager - Rooms & Food & Beverage

Join a team that is making travel more human. Here, everyone's role matters. Opportunities are yours to shape. At the heart of Hyatt is our shared belief that hospitality is more than just a job-it's a career for people who care.

Come be part of our team as the Senior Operations Manager at the Hyatt Regency DFW, conveniently located across from Terminal C at DFW Airport. Our hotel features 811 guestrooms and over 92,000 square feet of event space, offering a dynamic, high-volume environment.

This is an on-property role and part of the Global Hyatt Hotels Managed portfolio.

Position Overview

The Senior Operations Manager is a key leader responsible for overseeing both Rooms and Food & Beverage operations, ensuring seamless execution, exceptional guest experiences, and strong financial performance across all areas.

This role provides strategic and day-to-day leadership for Front Office, Housekeeping, Guest Services, Security, and multiple F&B outlets. The position partners with senior leaders to drive operational excellence, colleague engagement, and profitability in a fast-paced, high-volume environment.

Key Responsibilities

Operations & Service Excellence

• Lead daily operations across Rooms and F&B, ensuring efficiency, consistency, and a high standard of guest service.
• Maintain and elevate service standards aligned with Hyatt's brand and culture.
• Conduct regular walk-throughs to ensure compliance with cleanliness, safety, and operational standards.
• Oversee high-volume occupancy periods, events, and special guest requirements.
• Collaborate cross-functionally to ensure a seamless end-to-end guest experience.

Financial & Strategic Leadership

• Manage departmental budgets, forecasts, and financial performance across Rooms and F&B.
• Analyze operational metrics including occupancy, revenue, labor, and expense controls to drive profitability.
• Partner with senior leadership on pricing strategies, revenue optimization, and promotions.
• Monitor payroll, scheduling, inventory, and cost controls to meet financial goals.
• Support capital projects, renovations, and operational improvements.

Leadership & Talent Development

• Train, coach, and develop department managers and colleagues.
• Foster a culture of accountability, engagement, and continuous improvement.
• Conduct performance reviews and support career development planning.
• Create staffing plans and schedules that balance operational needs with labor efficiency.
• Lead with a visible, hands-on approach to inspire and motivate teams.

Guest Experience & Engagement

• Actively engage with guests to build relationships and enhance satisfaction.
• Address and resolve guest concerns with professionalism and care.
• Monitor feedback and implement improvements to elevate the guest experience.
• Drive initiatives that increase both guest and colleague satisfaction.

Innovation & Continuous Improvement

• Identify opportunities to enhance service delivery, operational processes, and overall efficiency.
• Support implementation of new concepts in Rooms operations, cleanliness standards, and F&B programming.
• Stay informed on industry trends and introduce innovative ideas to improve the business.
• Promote sustainability efforts and responsible operational practices.

Qualifications

• 3+ years of progressive leadership experience in hotel operations, ideally overseeing both Rooms and/or F&B.
• Proven experience in a high-volume, full-service hotel environment.
• Strong financial acumen with the ability to analyze data and drive results.
• Demonstrated leadership skills with a focus on coaching and team development.
• Service-oriented mindset with strong interpersonal and communication skills.
• Highly organized with the ability to manage multiple priorities effectively.
• Proficiency in Microsoft Office (Word, Excel).
• Hospitality degree preferred.
• What We're Looking For
• High-energy, hands-on leader with an entrepreneurial spirit.
• Strong communicator who builds trust and collaboration across teams.
• Proven ability to improve operational performance and the guest experience.
• Passion for hospitality and developing people.
• Care Connects Us
• At Hyatt, we believe in the power of belonging, of making people feel at home no matter where they are in the world.
• Benefits & Perks
• Medical, Dental, and Vision benefits after 30 days
• Complimentary on-site parking
• Complimentary colleague meals during shift
• 401(k) with company match
• Discounted and complimentary hotel stays worldwide
• Paid Holidays, Vacation, and Sick Time
• Tuition Reimbursement
  
  And so much more!

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.