Job Type
Full-Time
Job Function
Technology/IT
Description
General Purpose:The Systems Technician plays a pivotal role as the first responder to all company-related IT support needs, encompassing a diverse array of IT hardware and software solutions. Our Tier 1 Helpdesk staff captures general information regarding IT concerns, needs, or issues and takes appropriate actions to resolve them or escalates the ticket as deemed necessary. This role requires working 5 days in our Jupiter, FL office.
Compensation: $52-$62k BOE
Essential Duties:
- Monitor and Execute incidents/service requests through our in-house ticketing system.
- Respond to requests for technical assistance through phone queues and log case details accordingly in the ticketing system.
- Diagnose and document technical issues with all software and Hardware, including but not limited to workstations and peripherals, USB/Network printers, Point-of-sale systems, VOIP Phones, and Mobile Devices.
- Troubleshoot and diagnose technical issues affecting end users in collaboration with the team, and act as an escalation point for System Technician I in resolving complex issues.
- Maintain and mediate networking-related issues affecting firewalls, switches, access points, and other devices across all supported sites.
- Engage third-party vendors when necessary to resolve POS, ISPs, cameras, GPS, and VoIP outages outside our in-scope services.
- Advise users on IT-defined best practices and communicate company policies.
- Track inventory and ship IT equipment.
- Perform in-person services, including but not limited to onboarding new employees, desk visits, and managing on-site vendors at respective corporate offices.
- Provide on-call support during weekends and holidays as scheduled.
- Travel on-site to local customers for escalated support cases (up to 40%).
- Create and maintain documentation on various business systems as needed t rain System Tech I, in collaboration with the service desk manager
- Receives escalation requests as delegated by the service desk manager or through proper channels
Education/Experience:
- Associate degree in computer science or 1-year related field.
- Excellent written and verbal communication skills.
- Strong interpersonal skills.
- Attention to detail.
- Good problem-solving skills.
Certificates/Licenses:
(all licenses are advantageous, not required)
- A+,
- Linux+
- Network +
- Security +
- Cisco Certified Network Associate
Job Knowledge, Skill and Ability Preferences
- Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
- Ability to efficiently use ticketing systems to document and track all support calls.
- Familiarity with Microsoft Operating Systems and Office Suites.
- Flexibility with schedule, as this position requires shift work.
- Preferred certifications: A+, Net+, and/or MCDST.
- Performs other duties as required.
Job ID: 83241340
Troon
Hospitality / Tourism
Troon® started as one facility in 1990 and has since grown to become the world’s largest golf and golf-related hospitality management company. In addition to providing services to private, daily fee, resort, and municipal golf locations, Troon specializes in racquet sports, food & beverage, lodging, community associations, sports events, and more. We have grown our company by listening to and understanding the specific opportunities and challenges of our clients, then customizing our approach to achieve success together. Thi...
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